For All orders over $500 receive 5% OFF - Coupon Code : KC5OFF

Wholesale Customers FAQ

I can't log in to my account.

Contact us with any issues by email at wholesale@kancanusa.com.

How can I change my account information?

You can log into our website using your user ID and password to edit your account information. If you have trouble accessing your account or need additional help, please contact us at wholesale@kancanusa.com.

Can I change my order?

Once the order has been confirmed, we cannot edit your order.

Why was my order cancelled?

All declining orders will be cancelled 14 days after the date of order is received.

How do I track my order?

If your order has shipped, you will receive a confirmation email that your order has shipped and details on how to track your order.

What is your return policy?

* ALL SALES ARE FINAL. NO REFUNDS.

* If you are not completely satisfied with your order, you may return the merchandise within 7 days upon delivery for a CREDIT MEMO ONLY.

* Any items returned after said 7 days will be assessed a 20% restocking fee. And the customer is responsible for providing their own return label.

* Claims for any damages must be made within 14 days upon delivery.

* Claims for any damages made after said 14 days will not be accepted. NO EXCEPTIONS.

* We will not accept returns without an accompanying RMA#. Returns without pre-approved RMA#'s will be charged with a 20% re-stocking fee.

* For all return inquiries, please email return@kancanusa.com.

Have a question not found here? Visit our contact page to get in touch with us directly.