I can't log into my account.

Contact us at wholesale@kancanusa.com.

How can I change my account information?

You can log into our website using your user ID and password to edit your account information. If you have trouble accessing your account or need additional help, please contact us at wholesale@kancanusa.com.

Can I change my order?

Once the order is submitted and confirmed, you cannot edit your order.

Why was my order cancelled?

All declined orders will be cancelled 14 days after the date of order.

How do I track my order?

If your order has shipped, you will receive a confirmation email that your order has shipped and details on how to track your order.