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WHOLESALE CUSTOMER FAQ

I can't log into my account.

Contact us at wholesale@kancanusa.com.

How can I change my account information?

You can log into our website using your user ID and password to edit your account information. If you have trouble accessing your account or need additional help, please contact us at wholesale@kancanusa.com.

Can I change my order?

Once the order is submitted and confirmed, you cannot edit your order.

Why was my order cancelled?

All declined orders will be cancelled 14 days after the date of order.

How do I track my order?

If your order has shipped, you will receive a confirmation email that your order has shipped and details on how to track your order.

What are the required documents for retailers to create Kancan wholesale account?

In order to become a member of Kancan retailer, registering retailers will need a valid official copy of Seller’s Permit. This may be referred to as Sales Tax License, Sales Tax Number, Sales Tax Permit depending on the state where your business is located. The Seller’s Permit or equivalent document is required for businesses operating in regions where statewide tax is in effect. Please note that the Seller’s Permit or equivalent document is different from an IRS assigned employer identification number (EIN).

*We may ask for more documentation to further verify your business during registration and after your first purchase.


*States that do not have statewide sales tax such as Alaska, Delaware, New Hampshire, Montana, Oregon are not required to submit a Seller’s Permit.